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Job Opportunities

As a leader in the field of voluntourism, we attribute our continuing success to the quality of our staff and the strong relationships we build in pursuit of our mission.

We are a group of dynamic individuals who seek to transmit our energy and passion for creating sustainable social change while improving one community at a time

At Wanderlust Adventures Ltd, we take pride in being a sustainable travel company that’s deeply rooted in Jamaica. Our commitment extends beyond extraordinary travel experiences; we focus on creating journeys that leave a positive impact on both the local community and the environment.

Our immersive experiences are thoughtfully curated by our local experts, ensuring that your clients not only cherish their adventures but also actively participate in promoting social and environmental responsibility. We believe that travel should not only be transformative for the traveler but also a force for good, and that’s the ethos we infuse into every experience we design.

Position title:  Program Advisor/ Coordinator 

Expected start date:  November 1, 2023

Reports to Managing Director & Program Director  

Flexible Work Schedule: This position offers a 40-hour workweek with the flexibility to accommodate various work hours, including weekends, to meet the demands of the travel and tourism sector.”

Location: Montego Bay, Jamaica 

Brand: Jamaica Volunteer Programs

Work arrangements: Hybrid (Combination of Work from Home and Office)

Work arrangements: Hybrid (Combination of Work from Home and Office)

Job Description:

Position Overview:

The Program Advisor/Coordinator plays a crucial role in our organization, responsible for promoting and overseeing various online programs, managing volunteers, creating itineraries, and making accommodation arrangements. This position requires excellent communication, organizational, and problem-solving skills to ensure the successful execution of our programs.

Key Responsibilities:

  1. Program Promotion:
    • Develop and execute strategies to promote online programs to a target audience.
    • Utilize various marketing channels and tools to maximize program visibility.
    • Collaborate with the marketing team to create engaging promotional materials.
  1. Volunteer Recruitment and Management:
    • Identify and interview potential volunteers who align with program goals.
    • Onboard and train volunteers to ensure they are well-prepared for their roles.
    • Provide ongoing support, guidance, and feedback to volunteers throughout the program.
  1. Itinerary Planning:
    • Create detailed program itineraries, including activity schedules and logistics.
    • Coordinate with other teams to secure necessary resources, facilities, and equipment.
    • Ensure that itineraries are well-structured and meet the program objectives.
  1. Accommodation and Logistics:
    • Arrange accommodation, transportation, and meals for program participants.
    • Coordinate travel arrangements and provide information to participants.
    • Handle any unexpected issues or challenges that may arise during the program.
  1. Communication and Support:
    • Serve as the primary point of contact for program participants and volunteers.
    • Address inquiries, concerns, and feedback from participants in a professional and timely manner.
    • Maintain open lines of communication with relevant stakeholders.
  1. Evaluation and Improvement:
    •  Collect feedback and data to assess the success of each program.
    •  Use feedback and performance metrics to make improvements for future programs.
    •  Evaluate program costs and seek cost-effective solutions.

 

In addition to these core responsibilities, you will also be expected to handle any other tasks required by the Managing Director.

Qualifications:

  • Bachelor’s degree in a relevant field (e.g., business, event management, hospitality).
  • Previous experience in program coordination or event management is highly desirable.
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal abilities.
  • Proficiency in using project management tools and software.
  • Ability to adapt to changing circumstances and solve problems efficiently.
  • A passion for the organization’s mission and goals.

 

Requirements:

To be successful in this role, candidates must have:

  • Reliable Internet: A stable and dependable Internet connection is essential, as this position includes working from home.
  • Clean Drivers License 
  • Laptop: You should have access to a reliable laptop to support your remote work.

 

Benefits:

Health & Life Insurance: Eligible employees will be enrolled in our comprehensive health and life insurance coverage after completing a probationary period of three months.

Statutory Benefits: We provide employees with access to essential statutory benefits in compliance with local regulations.

Annual Bonus Payments: In recognition of exceptional performance and the company’s achievement of sales quotas, eligible employees have the opportunity to receive annual bonus payments.

International Training & Certification: We encourage continuous learning and growth by offering opportunities for international training and professional certification to enhance your skills and advance your career.

 

How to Apply:

If you are enthusiastic about adventure travel, cultural exploration, and creating memorable experiences through Adventure Tours, we invite you to submit your application, please click

https://wagja.com/apply-now/

Position titleProgram ManagerEducational TravelExpected start date:  December 1, 2023
Reports to Managing DirectorsNature of work: Full-time, part-time with Flexible Hours
Location: Kingston, Jamaica (with overseas travel)Brand: Global Service Adventures 

Position Overview:

We are seeking a dynamic Program Manager who will play a pivotal role in the oversight and leadership of our educational travel programs. Based in Kingston, Jamaica, and overseeing programs both in Jamaica and overseas, this role requires a passion for education, a commitment to providing safe and enriching experiences, and a dedication to making a difference in the lives of students and local communities.

 

Key Responsibilities:

  1. Program Oversight: Take the lead in planning, organizing, and overseeing the execution of educational travel programs for high school students and service learning trips.
  2. Participant Engagement: Build strong relationships with students and educators, ensuring an educational and culturally immersive experience.
  3. Destination Management: Coordinate logistics, accommodations, transportation, and activities to create seamless and memorable experiences.
  4. Community Impact: Collaborate with local communities to develop and implement service projects, fostering sustainable change.
  5. Safety and Compliance: Ensure the safety and well-being of participants by adhering to safety protocols and regulatory compliance.
  6. Staff Leadership: Lead and guide a team of trip leaders and educators, providing support and mentorship.
  7. Budget Management: Manage program budgets effectively, optimizing resources for maximum impact.
  8. Evaluation and Improvement: Continuously assess program effectiveness and make recommendations for enhancements.
    In addition to these core responsibilities, you will also be expected to handle any other tasks required by the Managing Director.

 

Qualifications:

  • Bachelor’s degree in Education, Tourism, or a related field (Master’s degree is a plus).
  • Valid driver’s license.
  • USA B Visa and flexibility to travel overseas 
  • Proven sales experience in the travel sector or a sales team.
  • Proven experience in program management, preferably in educational travel or service learning.
  • Strong leadership and interpersonal skills with a passion for education and community engagement.
  • Familiarity with Caribbean destinations and culture is advantageous.
  • Excellent organizational, communication, and problem-solving abilities.
  • Proficiency in budget management and logistics coordination.
  • Willingness and flexibility to travel both within Jamaica and overseas as needed.
  • Skills: Strong administrative and time management skills, excellent communication and presentation abilities, customer service focus, negotiation and liaison skills, proficiency in IT (spreadsheets and word processing), ability to work independently Personal Attributes: Commitment to making a difference, determination, flexibility, cheerfulness, motivation, self-driven, results-oriented, sense of humor, keen attention to detail.

 

Essential:

  • Experience in an international or overseas setting.

 

What You Will Gain:

  • Many chances to grow, both at work and personally
  • The opportunity to lead educational travel programs that create lasting impacts on students and local communities.
  • A dynamic and supportive work environment with a focus on cultural understanding, education, and service
  • Professional development and networking opportunities within the educational travel industry.
  • The chance to make a positive difference in the lives of young people and communities.
  • Exposure to diverse cultures and destinations, enhancing your personal and professional growth.
  • A friendly and diverse environment where you’ll feel comfortable
  • Flexible working hours, home office
  • Possibility of international travel

 

How to Apply:

If you are passionate about education, community engagement, and making a meaningful impact, we invite you to apply for the role of Program Manager at Global Service Adventures. To submit your application here:

https://wagja.com/apply-now/

 

Position title:  Tour Consultant  Expected start date:  December 1, 2023
Reports to Managing Director & Program Director  Work Schedule: Full time. Set hours for meetings. Flexibility is offered for other activities.
Location: Kingston, JamaicaHours: Flexible 
Work arrangements: Hybrid (Combination of Work from Home and Office)Brand: Global Service Adventures 

How You Contribute to Making Cultural Exchange Happen:

  • Grow the student travel market in your region, taking ownership of sales to meet and exceed sales targets.
  • Manage the entire customer life cycle, providing excellent pre-and post-sales customer service and support.
  • Conduct virtual and in-person information meetings, fairs, customer interviews, and other customer events in your local market/region.
  • Collaborate with teams across the business and our three destinations (USA, UK, and Jamaica) to ensure that the expectations set during the sales process are met.
  • Utilize Tulo CRM (our CRM), Asana, and Google Drive,  Booking payments system to manage all sales activities and.
  • Understand the competitive landscape and effectively convey Wanderlust Adventures Ltd. products ‘s unique selling points.
  • Embody Wanderlust Adventures Ltd’s core values, including a “nothing is impossible” attitude.
  • Perform any task required by the Managing director 

 

Who You Are:

  • Minimum of 3 years of experience in a sales role, preferably in tourism, education, or a related field. Recent graduates with strong work experience are also welcome to apply.
  • Strong communication, organizational, and presentation skills, with the ability to consult, sell, and support students and parents.
  • Proven track record of success in meeting and exceeding sales goals.
  • Ability to thrive in a fast-paced, entrepreneurial, and team-oriented environment.
  • Self-motivated, creative, and flexible, with an entrepreneurial mindset.
  • Previous study abroad experience, preferably through an exchange program.
  • General technical proficiency with software (MS Office) and experience with Salesforce, Hubspot, or similar CRM is a plus.

 

What We Offer:

  • An international and dynamic work environment with flat hierarchies.
  • A culture of entrepreneurship and empowerment.
  • An attractive compensation model, including a performance-based bonus.
  • Opportunities to attend local and international conferences and trade shows 
  • Travel opportunities to acquire more program knowledge and build an international network.
  • Professional development opportunities in cooperation with Network partners 
  • A career opportunity to grow and work in the US Office location  
  • Mobility for growth as the company expands Regional and internationally 
  • And much more…

 

Job Specifications:

Essential:

  • Education/Knowledge: Bachelor’s degree in Education, Hospitality, Marketing or a related field 
  • Travel Visa Required 
  • Minimum of 3 years of experience in a sales role, preferably in tourism, education, or a related field. Recent graduates with strong work experience are also welcome to apply.
  • Possess a clean driver’s license.
  • Proven administrative or business experience.
  • Knowledge of customer service/sales background.
  • Experience in office administration procedures.
  • Experience in working with service clients.
  • Skills: Meticulous administrative and time management skills, excellent communication, negotiation, and IT skills.
  • Ability to work independently and as part of a team.
  • Personal Attributes: Committed, determined, flexible, cheerful, energetic, motivated, self-driven, and attentive to detail.

 

Desirable:

  • Further education or certifications.
  • Experience in the travel & hospitality industry 
  • Experience working overseas.
  • Sense of humor.
  • Have participated in the J1 program/cultural exchange/ worked in travel

 

To be successful in this role, candidates must have

  • Reliable Internet: A stable and dependable Internet connection is essential, as this position includes working from home.
  • Laptop: You should have access to a reliable laptop to support your remote work.

 

Health & Life Insurance: Eligible employees will be enrolled in our comprehensive health and life insurance coverage after completing a probationary period of three months.

Statutory Benefits: We provide employees with access to essential statutory benefits in compliance with local regulations.

Quarterly Bonus Payments: In recognition of exceptional performance and the company’s achievement of sales quotas, eligible employees have the opportunity to receive quarterly bonus payments.

International Training & Certification: We encourage continuous learning and growth by offering opportunities for international training and professional certification to enhance your skills and advance your career.

Join us in our mission to make the world a better place through cultural exchange and global understanding.

 

How to Apply:

If you are enthusiastic about adventure travel, cultural exploration, and creating memorable experiences through cultural exchange  we invite you to submit your application, please click:

https://wagja.com/apply-now/

Position title:  Program LeaderExpected start date:  June-August 
Reports to Managing Director & Program Administrator Nature of work:  Seasonal Employment (short-term contracts)
Brand: Global Service Adventures 

The Position

This position entails you’ll work directly with students, Global Service Aventure staff, and community partners, to lead our programs for high school students. Employment is slated to begin in May.

Expect to work long days in some of the most welcoming communities. Those who love the outdoors,  professionals in helping professions or community service field, or those who wish to bring change to the world, are encouraged to apply. 

We value candidates who exude high energy and are safety-oriented. 

 

Responsibilities

  • Exemplify the Global Service Adventures mission, vision, and values
  • Serve as a role model and mentor to students
  • Observe Global Service Adventures’ safety protocols during interactions with students and during the execution of the projects 
  • Facilitate reflections that tie into your own personal experience 
  • Communicate daily updates and photos to our team to share with parents, and provide real-time info regarding student health and behavioral issues
  • Deliver tailored workshops and curriculum designed for our Programs Themes
  • Partner with local Program Leaders to ensure students understand the history, culture, and context of the places visited
  • Facilitate games and activities that promote group cohesion
  • Manage administrative work, fiscal responsibilities, and daily responsibilities
  • Foster positive and inclusive group dynamics
  • Exhibit responsible leadership and professional judgment
  • Monitor and manage student well-being 
  • Demonstrate ability to problem solve in a calm, professional manner. 
  • Act as a liaison between Global Service Adventures and our community partner
  • Resolve student discipline issues
  • Provide constructive feedback for further program and curriculum development

In addition to these core responsibilities, you will also be expected to handle any other tasks required by Program Manager 

 

Job Qualifications

Education:  Bachelor’s degree from an accredited college or university OR equivalent work experience with some college

Requirements: 

  • Exhibit capacity in regard to leadership skills.
  • Must be 22 years of age or older by May 30, 2018.
  • Proficient in English.
  • Valid Basic CPR and First Aid certification from a licensed provider. 
  • Solid interpersonal and communication skills 
  • Highly organized and attentive to detail, organizational skills
  • Commitment to working in a multicultural environment
  • Strong problem-solving skills and decision-making capabilities

 

CPR/First Aid Certifications

Please be aware that online CPR/First Aid certifications are not accepted. Candidates are required to obtain these certifications before their contract start date, and the associated expenses are the responsibility of the candidate.

 

Additional Certifications

Depending on the program, certain positions may necessitate specific certifications. These may include wilderness certifications like Wilderness Advanced First Aid or Wilderness First Responder, as well as a Lifeguard certification. To identify the precise requirements for your role, we encourage you to review the program details.

 

Experience: 

  • Minimum of 3 years of relevant professional experience in service learning, tourism, wilderness leadership, or mentorship, 
  • ​Minimum of 3 years of experience working with adolescents and/or young adults

 

Working knowledge in the following areas and/or roles:

  • Adventure Guiding, Outdoor Education, or Wilderness Therapy
  • Teaching and/or instruction, specifically middle school or high school, in a multicultural environment
  • Leadership Instruction
  • Customer Service
  • Volunteering with AmeriCorps, Peace Corps, and/or national service, or comparable positions
  • Sociology or Anthropology
  • Social Justice, 
  • Marine Biology, Environmental Studies, Conservation, or Wildlife Biology
  • Public Health, Global Health, or Water sanitation and hygiene program
  • Community Service Coordinator
  • Soccer Coach
  • baseball coach
  • Baskeball coach 
  • Camp Counselor

 

Essential Physical Skills: 

  • Ability to hike and walk long distances;
  • Tolerate changes in climate and temperature;
  • Endure conditions with little or no air conditioning;
  • Stand for extended periods of time;
  • Lift and transport luggage

 

Environmental Conditions

Candidates for this position should be able to: 

  • Work in an office environment and also in the field(varies by program);

 

Global Service Adventures believes in rewarding our dedicated staff for their commitment and enthusiasm. Here’s a summary of  benefits you can expect when joining our team:

  • Living Expenses: We cover your food and lodging expenses during the program, including days between program sessions.
  • Transportation: You’ll receive roundtrip airfare or ground transportation to your program site, ensuring a seamless journey.
  • Safety Certifications: We provide additional stipends for safety certifications, including $200 for WFR (Wilderness First Responder), $150 for WAFA (Wilderness Advanced First Aid), and $150 for Lifeguard certifications.
  • Flexibility: Enjoy the flexibility to extend your travel plans before or after your contract dates to explore and experience more.
  • Insurance: For non-U.S. programs, we offer medical and evacuation insurance for the entire duration of your contract.
  • Professional Development: Gain invaluable experiential education work experience alongside like-minded individuals, enhancing your skills and knowledge.
  • Networking: Access to professional development and networking opportunities within our global community.
  • Program Leaders Training: Program Leaders receive a five-day professional training with fellow staff members to excel in leadership roles.
  • Impact: Most importantly, you’ll have the opportunity to make a meaningful impact on students and local communities, contributing to the growth and well-being of others.

 

Join our team at Global Service Adventures and embark on a rewarding journey where your dedication is recognized and your contributions truly matter.

How to Apply:

If you are enthusiastic about adventure travel, cultural exploration, and creating memorable experiences through cultural exchange  we invite you to submit your application, please click:

https://wagja.com/apply-now/

Position titleAdult Tour Director 

Expected start date: March 

Reports to Managing Director & Program Manager 

Flexible Work Schedule Required: This position demands a 40-hour workweek with the need for flexibility in work hours, including weekends, to adapt to the dynamic requirements of the travel and tourism sector.”

Location:  Jamaica 

Nature of work:  Seasonal Employment (short-term contracts)

Position Overview: 

We are seeking dynamic and versatile individuals to join our team as Trip Leaders for adult and student excursions in Jamaica. As a Trip Leader, you play a pivotal role in ensuring an enriching and secure experience for our participants. This position requires a unique blend of physical attributes, soft skills, technical expertise, knowledge-based competencies, language capabilities, and organizational acumen to provide an exceptional tour guiding experience.

 

Key Attributes:

Physical Attributes:

  • Stamina: Demonstrated ability to walk, stand, and move around for extended periods, often in challenging terrains.
  • Agility: Physical coordination for activities such as climbing, kayaking, or snorkeling.
  • Good Eyesight: Essential for navigating trails and spotting wildlife or landmarks from a distance.
  • Strong Voice: Ability to project one’s voice clearly, ensuring that information is heard by all participants, even in noisy environments.
  • Manual Dexterity: Skills for handling equipment like kayaks, snorkels, or hiking gear.

 

Soft Skills:

  • Empathy and Cultural Sensitivity: Capability to connect with participants and respect diverse cultures and backgrounds
  • Active listening skills to understand participant needs and concerns.
  • Problem-solving: Capacity to handle unexpected situations effectively and swiftly.
  • Public Speaking: Confidence and articulation in conveying information to a diverse audience.

 

Technical Skills:

  • Geographical Knowledge: Understanding of local geography and topographical features.
  • First-Aid Training: Proficiency in first-aid procedures to ensure participants’ safety.
  • Outdoor Skills: Competence in outdoor activities and adventure sports.
  • Local Flora and Fauna Identification: Knowledge of local plants, wildlife, and ecosystems.

 

Knowledge-based Skills:

  • Historical Expertise: Understanding of Jamaica’s historical and cultural background.
  • Cultural Awareness: Familiarity with Jamaican culture, traditions, and practices.
  • Legal Compliance: Awareness and adherence to legal and safety regulations.

 

Language and Communication Skills:

  • Multi-Lingual: Proficiency in multiple languages for effective communication with a diverse audience.
  • Storytelling: Ability to engage participants through captivating narratives.

 

Organizational Skills:

  • Scheduling: Effective planning and scheduling of tour activities.
  • Logistical Planning: Efficient organization of transportation, accommodation, and other logistical aspects.

 

Tech Skills:

  • Basic Computer Literacy: Proficiency in using essential computer applications.
  • Social Media Savvy: Ability to utilize social media for effective communication and marketing.

 

Responsibilities:

  • Lead and guide adult tour groups during excursions in Jamaica.
  • Ensure the safety and well-being of all participants throughout the journey.
  • Facilitate outdoor activities and adventure sports, such as climbing, kayaking, snorkeling, and more.
  • Provide engaging narratives and insights about Jamaica’s culture, history, and natural surroundings.
  • Coordinate logistics, including transportation, accommodations, and scheduling.
  • Demonstrate empathy, cultural sensitivity, and active listening in interactions with participants.
  • Adapt to unexpected situations and resolve issues as they arise.
  • Comply with legal and safety regulations to guarantee a secure and compliant experience.
  • Utilize multiple languages to cater to a diverse audience.
  • Utilize computer literacy and social media skills for effective communication and marketing.

 

Qualifications:

  • Demonstrated experience and proficiency in the physical attributes and skills outlined.
  • Strong interpersonal and communication skills.
  • Knowledge of Jamaican geography, culture, and history.
  • Proficiency in multiple languages is a significant advantage.
  • First-aid training and outdoor skills are beneficial.
  • Previous experience in tour guiding is preferred.

 

Benefits for Wanderlust Adventures – Trip Leaders (Adult Trips – Jamaica):

Living Expenses: Enjoy comprehensive coverage for food and lodging, including days in between program sessions.

Transportation: We provide roundtrip airfare or ground transportation to your program site, ensuring a seamless travel experience.

Safety Certifications: Trip Leaders may receive additional stipends for safety certifications, including $200 for WFR (Wilderness First Responder), $150 for WAFA (Wilderness Advanced First Aid), and $150 for Lifeguard certifications.

Flexibility: You’ll have the flexibility to extend your travel plans before or after your contract dates, allowing for extra exploration and immersion in the beautiful Jamaican surroundings.

Travel Insurance: For non-Jamaica trips. we offer medical and evacuation insurance for the entire duration of your contract, ensuring your health and well-being.

Networking: Access professional development and networking opportunities within our vibrant and supportive community of fellow Trip Leaders.

Impact: Most importantly, you’ll have the opportunity to make a significant impact on our adult participants and local communities within the captivating Jamaican landscape, contributing to their personal growth and creating memorable experiences.

International Training & Certification: We encourage continuous learning and growth by offering opportunities for international training and professional certification to enhance your skills and advance your career.

 

How to Apply:

If you are enthusiastic about adventure travel, cultural exploration, and creating memorable experiences through cultural exchange  we invite you to submit your application, please click:

https://wagja.com/apply-now/

 

Position titleCustomer Service Rep/Tour GuideExpected start date:  November 1, 2023
Reports to Managing Director & Program Director  Work Schedule: Full time (Monday through Friday )
Location: Montego Bay, Jamaica Hours: 9 am – 5 pm 
Work arrangements: Work from officeBrand: Uncharted Adventures 

Position Overview:

We are looking for a dynamic and versatile Adventure Tour Guide and Customer Service Representative to join our team, focusing exclusively on adventure tours and excursions. This role combines the responsibilities of a knowledgeable tour guide and a customer service representative, ensuring that participants have an exceptional and seamless adventure tour experience. This position requires exceptional communication skills, cultural sensitivity, physical fitness, and a genuine passion for delivering top-notch customer service.

 

Key Responsibilities:

  1. Guided Tours:
    • Lead and conduct adventure tours, sharing in-depth knowledge and stories about the destinations and activities.
    • Create a captivating and educational experience for participants through storytelling, ensuring they have an unforgettable adventure.
  1. Customer Service:
    • Serve as the primary point of contact for adventure tour participants, offering a warm and professional welcome.
    •  Address inquiries, provide comprehensive information about the adventure tours, and guide participants through the booking and registration process.
  1. Participant Support:
    •  Assist participants before, during, and after adventure tours, ensuring their needs and concerns are addressed promptly and effectively.
    •  Use empathy and problem-solving skills to resolve issues and enhance the overall adventure tour experience.
  1. Cultural Sensitivity:
    • Demonstrate cultural sensitivity and a welcoming attitude when interacting with participants from diverse backgrounds.
    •  Foster an inclusive and respectful environment, making sure every participant feels valued and respected.
  1. Physical Fitness:
    • Possess the physical fitness and stamina required to participate in and guide adventure tours, including walking, hiking, and engaging in outdoor activities in challenging terrains.
  1. Communication and Safety:
    • Maintain a strong and clear voice for engaging and educating participants during tours, ensuring information is heard in noisy outdoor environments.
    • Prioritize safety, implement safety protocols and procedures, and provide guidance on maintaining a safe and enjoyable adventure.

In addition to these core responsibilities, you will also be expected to handle any other tasks required by the Managing Director.

 

Qualifications:

  • High school diploma or equivalent (additional education or adventure tour guide certification is a plus).
  • Previous experience as a tour guide and in customer service is highly desirable.
  • Strong communication skills, both written and verbal.
  • Empathy, patience, and a customer-centric mindset.
  • Physical fitness and the ability to participate in outdoor activities.
  • Cultural sensitivity and the ability to connect with individuals from various backgrounds.

 

Benefits:

Health & Life Insurance: Eligible employees will be enrolled in our comprehensive health and life insurance coverage after completing a probationary period of three months.

Statutory Benefits: We provide employees with access to essential statutory benefits in compliance with local regulations.

Quarterly Bonus Payments: In recognition of exceptional performance and the company’s achievement of sales quotas, eligible employees have the opportunity to receive quarterly bonus payments.

International Training & Certification: We encourage continuous learning and growth by offering opportunities for international training and professional certification to enhance your skills and advance your career.

 

This Adventure Tour Guide and Customer Service Representative position offers a unique opportunity to be a vital part of creating memorable adventure tour experiences for our participants. If you are passionate about outdoor adventures, have strong communication and customer service skills, and are dedicated to delivering exceptional service, we encourage you to apply and be a valuable member of our team.

 

How to Apply:

if you are enthusiastic about adventure travel, cultural exploration, and creating memorable experiences through Adventure Tours, we invite you to submit your application, please click:

https://wagja.com/apply-now/

 

Position title:  Tour Consultant  Expected start date: December 1, 2023
Reports to Managing Director & Program Director  Work Schedule: Full time. Set hours for meetings. Flexibility is offered for other activities.
Location: Montego, JamaicaHours: Flexible
Work arrangements: Hybrid (Combination of Work from Home and Office)Brand: Uncharted Adventures 

How You Contribute to Making Adventure Travel Happen:

  • Grow the Adventure travel market in your region, taking ownership of sales to meet and exceed sales targets.
  • Manage the entire customer life cycle, providing excellent pre-and post-sales customer service and support.
  • Conduct virtual and in-person information meetings, fairs, customer interviews, and other customer events in your local market/region.
  • Collaborate with teams across the business and our three destinations (USA, UK, and Jamaica) to ensure that the expectations set during the sales process are met.
  • Utilize Tulo CRM (our CRM), Asana, and Google Drive,  Booking payments system to manage all sales activities and.
  • Understand the competitive landscape and effectively convey Wanderlust Adventures Ltd. products ‘s unique selling points.
  • Embody Wanderlust Adventures Ltd’s core values, including a “nothing is impossible” attitude.
  • Perform any task required by the Managing director 

 

Who You Are:

  • Minimum of 3 years of experience in a sales role, preferably in tourism, education, or a related field. Recent graduates with strong work experience are also welcome to apply.
  • Strong communication, organizational, and presentation skills, with the ability to consult, sell, and support students and parents.
  • Proven track record of success in meeting and exceeding sales goals.
  • Ability to thrive in a fast-paced, entrepreneurial, and team-oriented environment.
  • Self-motivated, creative, and flexible, with an entrepreneurial mindset.
  • Previous study abroad experience, preferably through an exchange program.
  • General technical proficiency with software (MS Office) and experience with Salesforce, Hubspot, or similar CRM is a plus.

 

What We Offer:

  • An international and dynamic work environment with flat hierarchies.
  • A culture of entrepreneurship and empowerment.
  • An attractive compensation model, including a performance-based bonus.
  • Opportunities to attend local and international conferences and trade shows 
  • Travel opportunities to acquire more program knowledge and build an international network.
  • Professional development opportunities in cooperation with Network partners 
  • A career opportunity to grow and work in the US Office location  
  • Mobility for growth as the company expands Regional and internationally 
  • And much more…

 

Job Specifications:

Essential:

  • Education/Knowledge: Bachelor’s degree in Education, Hospitality, Marketing or a related field 
  • Proven administrative or business experience.
  • Knowledge of customer service/sales background.
  • Experience in office administration procedures.
  • Experience in working with service clients.
  • Skills: Meticulous administrative and time management skills, excellent communication, negotiation, and IT skills.
  • Ability to work independently and as part of a team.
  • Personal Attributes: Committed, determined, flexible, cheerful, energetic, motivated, self-driven, and attentive to detail.

 

Desirable:

  • Further education or certifications.
  • Possess a clean driver’s license.
  • Experience in the travel & hospitality industry 
  • Experience working overseas.
  • Sense of humor.
  • Have participated in the J1 program/cultural exchange/ worked in travel

To be successful in this role, candidates must have

  • Reliable Internet: A stable and dependable Internet connection is essential, as this position includes work from home.
  • Laptop: You should have access to a reliable laptop to support your remote work.

 

Health & Life Insurance: Eligible employees will be enrolled in our comprehensive health and life insurance coverage after completing a probationary period of three months.

Statutory Benefits: We provide employees with access to essential statutory benefits in compliance with local regulations.

Annual Bonus Payments: In recognition of exceptional performance and the company’s achievement of sales quotas, eligible employees have the opportunity to receive annual bonus payments.

International Training & Certification: We encourage continuous learning and growth by offering opportunities for international training and professional certification to enhance your skills and advance your career.

 

How to Apply:

If you are enthusiastic about adventure travel, cultural exploration, and creating memorable experiences through cultural exchange  we invite you to submit your application, please click

https://wagja.com/apply-now/

Position titleProgram ManagerSports Tours Expected start date:  December 1, 2023
Reports to Managing DirectorsNature of work: Full-time
Location: Kingston, Jamaica (with overseas travel)Brand: Global Service Adventures 

Position Overview

We are looking for a highly motivated and experienced Program Manager to lead our Sports Division, including sports tours and product development. This role encompasses high school and youth programs, as well as various sports tournaments, with a focus on soccer, baseball, basketball, flag football, netball, and cricket. The successful candidate will be responsible for program development, management, and product innovation, combining a passion for sports and youth development with exceptional organizational skills.

 

Key Responsibilities:

Program Development: Plan, design, and execute high school and youth sports programs, including tournaments in soccer, baseball, basketball, flag football, netball, and cricket.

Sports Tours: Develop and manage sports tours, creating unforgettable travel experiences for athletes and teams.

Product Development: Innovate and expand our sports product offerings, enhancing the value we provide to our clients.

Participant Engagement: Build relationships with schools, coaches, and young athletes, ensuring their active involvement and enjoyment.

Tournament Coordination: Organize and manage sports tournaments, overseeing logistics, scheduling, and participant safety.

Team Leadership: Lead and support a team of coaches, instructors, and program staff.

Community Impact: Collaborate with local communities to create positive and sustainable change through sports programs.

Budget Management: Manage program and product budgets effectively, optimizing resources for maximum impact.

Safety and Compliance: Ensure program safety, adherence to regulations, and emergency response preparedness.

Evaluation and Improvement: Continuously assess program and product effectiveness, recommending enhancements.

 

Qualifications:

Bachelor’s degree in Sports Management, Education, or a related field (Master’s degree is a plus).

  • Proven experience in sports program management, particularly in youth and high school sports.
  • Knowledge of soccer, baseball, basketball, flag football, netball, and cricket.
  • Strong leadership, organizational, and interpersonal skills.
  • Excellent communication, problem-solving, and product development abilities.
  • Passion for youth development through sports and travel.

 

What You Will Gain:

  • The opportunity to lead sports programs, sports tours, and product development, creating lasting impacts on young athletes, communities, and sports enthusiasts.
  • A dynamic and supportive work environment with a focus on cultural understanding, youth development, and sports innovation.
  • Professional development and networking opportunities within the sports and travel industry.
  • The chance to make a positive difference in the lives of young athletes and sports enthusiasts.
  • Exposure to diverse cultures, destinations, and innovative sports product development, enhances your personal and professional growth.

 

Benefits:

  • Health & Life Insurance: Eligible employees will be enrolled in our comprehensive health and life insurance coverage after completing a probationary period of three months.
  • Statutory Benefits: We provide employees with access to essential statutory benefits in compliance with local regulations.
  • Annual Bonus Payments: In recognition of exceptional performance and the company’s achievement of sales quotas, eligible employees have the opportunity to receive annual bonus payments.
  • International Training & Certification: We encourage continuous learning and growth by offering opportunities for international training and professional certification to enhance your skills and advance your career.
Position titleSoccer Tournament Director Expected start date:  December 1, 2023
Reports to Managing Director (Sports – Program Manager)Nature of work: Full-time
Location: Kingston, Jamaica (with overseas travel)Brand: WeGo Sport Tours  

Position Overview:

We are seeking a highly motivated Tournament Director to lead and manage our upcoming International Soccer Tournament. As a Tournament Director, you will play a pivotal role in organizing and executing a successful tournament that caters to U.S. UK  Caanada and caribbean high school soccer teams (ages 11-14 and 14-16). Your dedication to ensuring a seamless and memorable tournament experience for participants, coaches, and spectators is essential to the success of this event.


Key Responsibilities:

  • Develop and oversee all aspects of the International Soccer Tournament, from initial planning to post-event evaluation.
  • Collaborate with the sales and marketing teams to promote the tournament and attract participating teams.
  • Establish and maintain strong relationships with soccer clubs, schools, and teams to ensure their participation.
  • Coordinate with local facilities and vendors to secure tournament venues, accommodations, and logistical support.
  • Create and manage the tournament budget, ensuring cost-effective operations while delivering a top-tier tournament experience.
  • Lead a team of event coordinators and support staff, providing guidance and support throughout the tournament.
  • Implement safety measures and emergency response plans to ensure the well-being of all participants.
  • Oversee tournament scheduling, including game fixtures, referee assignments, and awards ceremonies.
  • Manage tournament registration, participant communications, and all administrative aspects of the event.
  • Monitor and evaluate the tournament’s overall performance, seeking opportunities for continuous improvement.
  • Address and resolve any tournament-related issues or emergencies that may arise.
  • Collaborate with the marketing team to generate content and materials that promote the tournament.
  • Stay informed about soccer tournament industry trends, best practices, and emerging opportunities.
  • Work closely with corporate partners and sponsors to secure sponsorship and support for the tournament.

 

Who You Are:

  • Bachelor’s degree in Sports Management, Event Management, or a related field (an advanced degree is a plus).
  • Proven experience in tournament organization, preferably in soccer or related sports.
  • Exceptional organizational and project management skills, with meticulous attention to detail.
  • Strong communication and leadership skills, with the ability to inspire and motivate your team.
  • A deep passion for sports, soccer in particular, and creating memorable tournament experiences.
  • Familiarity with safety standards and procedures for sports events.
  • Proficient in MS Office and event management software.

 

What We Offer:

  • An international and dynamic work environment with a culture of empowerment.
  • Competitive salary and performance-based bonuses.
  • Opportunities for professional development and growth.
  • Travel opportunities to explore and enhance your understanding of tournament destinations.
  • The chance to impact the lives of young athletes and promote cultural exchange.
  • A career opportunity within the sports tour industry.

 

Additional Requirements:

  • Valid driver’s license and access to reliable transportation.
  • Availability for occasional travel within Jamaica and internationally.
  • Flexibility to work outside of regular business hours during the tournament.

 

Benefits:

  • Health & Life Insurance: Eligible employees will be enrolled in our comprehensive health and life insurance coverage after completing a probationary period of three months.
  • Statutory Benefits: We provide employees with access to essential statutory benefits in compliance with local regulations.
  • Annual Bonus Payments: In recognition of exceptional performance and the company’s achievement of sales quotas, eligible employees have the opportunity to receive annual bonus payments.
  • International Training & Certification: We encourage continuous learning and growth by offering opportunities for international training and professional certification to enhance your skills and advance your career.

Position titleSocial Media Manager

Expected start date:  December 1, 2023

Reports to Managing Director & Program Director  

Work Schedule: Full time (Monday through Friday)

Location: Montego Bay, Jamaica 

Duration: 3 Months 

Work arrangements: Work from office

Position Type: Internship

Position Overview:

We are seeking a passionate and creative Social Media Manager / Content Creator Intern to join our team. This internship offers an exciting opportunity to gain hands-on experience in the field of digital marketing and social media management within the travel and adventure industry. As an intern, you will work closely with our marketing team to develop and execute engaging social media campaigns, create compelling content, and contribute to our online presence.

 

Key Responsibilities:

Assist in the creation and implementation of social media strategies to increase brand awareness and engagement.

  • Generate captivating content for various social media platforms, including Facebook, Instagram, Twitter, and LinkedIn.
  • Collaborate with the marketing team to plan and schedule content calendars.
  • Monitor social media channels for trends and conversations relevant to our industry.
  • Engage with our online community by responding to comments and messages.
  • Research and identify opportunities for partnerships and collaborations.
  • Analyze and report on the performance of social media campaigns.
  • Stay updated on industry trends and best practices to enhance our digital presence.
  • In addition to these core responsibilities, you will also be expected to handle any other tasks required by the Managing Director.

 

Qualifications:

  • Current enrollment in or recent graduation from a degree program in marketing, communications, or a related field.
  • Strong written and verbal communication skills.
  • Creative mindset with the ability to generate engaging content.
  • Familiarity with social media platforms and their unique dynamics.
  • Basic knowledge of social media analytics and tools.
  • Enthusiasm for travel and adventure is a plus.

 

What You Will Gain:

  • Practical experience in digital marketing and social media management.
  • Exposure to the travel and adventure industry, fostering cultural understanding and sustainability.
  • The opportunity to work within a dynamic and collaborative team.
  • A platform to showcase your creativity and contribute to our online presence.
  • Valuable insights into the world of destination management and tourism.

 

How to Apply:

If you are enthusiastic about adventure travel, cultural exploration, and creating memorable experiences through Adventure Tours, we invite you to submit your application, please click

https://wagja.com/apply-now/

Position title:  Jnr. Marketing Automation Specialist    Expected start date:  November 1, 2023
Reports to Managing Director & Program Director   Work Schedule: Full-time / part-time 
Location: Kingston, Jamaica  Hours: Flexible Hours 
Work arrangements: Hybrid (Combination of Work from Home and Office)

Job Description

We are seeking a goal-oriented individual with a background in Information Technology, computer science, marketing or a related field who is keen on diving into the world of performance marketing. The ideal candidate will combine their technical know-how with a burgeoning passion for marketing, to drive automation and efficiency across our campaigns and processes. This role is an excellent opportunity for someone who wishes to leverage their technical skills in the fast-paced world of e-commerce and digital marketing and AI Automation.

Roles and Responsibilities

  • Responsible for email marketing program development and execution, including segmentation, testing, and deployment, and continually evaluate these for improvements.
  • Create high-converting campaigns, funnels, and sales pages
  • Design multi-step messaging, reminder, and follow-up sequences via SMS, WhatsApp and email
  • Track and monitor system automation to ensure they are working as designed
  • Maintain Marketing Automation integration with the CRM System and assist in the integration of additional platforms into the marketing automation software
  • Understand and evaluate campaign metrics and distribute campaign performance to the marketing team.
  • Work with management to define KPIs, create reporting, analyze campaign performance, and create recommendations to improve campaigns continuously.
  • Manage marketing automation efforts and processes, proactively researching and implementing the latest best practices, strategies, and industry standards
  • Plan and perform A/B testing to define and execute enhancements to productivity, conversion rates, programs/campaign ROI, and sales growth
  • Support essential marketing operations initiatives in Tulo CRM such as managing the lead lifecycle, lead scoring, lead nurturing, segmentation, and data cleansing
  • Investigate and implement AI bots and tools to enhance sales processes, customer interactions, and lead generation.
  • Oversee the integration of AI tools and ensure they seamlessly integrate with existing systems.

 

Requirements

  • Passion for technology & automation with a strong desire to learn and grow in these areas.
  • The opportunity to be mentored by the company’s Founder in digital marketing and sales strategies.
  • Expert knowledge of database management concepts and best practices.
  • Strong working knowledge of Website development, automation, and Tech platforms is a requirement.
  • Must have superior communication skills, both written and verbal.
  • Must be highly organized and self-motivated with a sense of urgency.
  • Strong independent project management skills.
  • Capable of handling multiple tasks with competing priorities under minimal supervision.
  • Able to think critically and exercise independent judgment and discretion.
  • Excellent attention to detail.

 

Desirable:

Web Management and E-commerce Proficiency:

  • Expertise in managing WordPress websites, including updates, customization, and SEO optimization.
  • Proficiency in administering and customizing Shopify e-commerce stores, along with product management.
  • Experience with booking and payment platforms to streamline scheduling and secure online payments.

Platform Integration and Enhancement:

  • Demonstrated ability to integrate third-party applications for improved website functionality.
  • Track record of optimizing online shopping experiences, payment gateways, and e-commerce features.
  • Strong analytical skills to enhance conversion rates and overall user experience.

Security and Compliance Knowledge:

  • Understanding of web security measures and compliance requirements.
  • Ability to ensure websites adhere to data protection regulations and resolve technical issues.
  • Troubleshooting and problem-solving skills in web management and e-commerce environments.

 

Health & Life Insurance: Eligible employees will be enrolled in our comprehensive health and life insurance coverage after completing a probationary period of three months.

Statutory Benefits: We provide employees with access to essential statutory benefits in compliance with local regulations.

Quarterly Bonus Payments: In recognition of exceptional performance and the company’s achievement of sales quotas, eligible employees have the opportunity to receive quarterly bonus payments.

International Training & Certification: We encourage continuous learning and growth by offering opportunities for international training and professional certification to enhance your skills and advance your career.

Join us in our mission to make the world a better place through cultural exchange and global understanding.

How to Apply:

If you are enthusiastic about adventure travel, cultural exploration, and creating memorable experiences through cultural exchange  we invite you to submit your application, please click

https://wagja.com/apply-now/

Position title:  Admin Assistant Expected start date:  November 1, 2023
Reports to: Managing Director & Program Director  Flexible Work Schedule Required: This position demands a 40-hour workweek with the need for flexibility in work hours, including weekends, to adapt to the dynamic requirements of the travel and tourism sector.”
Location: Kingston, Jamaica / Hours: Flexible
Work arrangements: Hybrid (Combination of Work from Home and Office)Brand: Wanderlust Adventures Ltd. HQ

General Profile of Prospective Candidate:

As an Administrative Assistant at Wanderlust Adventures Ltd, you will be a crucial part of our team, dedicated to ensuring the efficient and smooth operation of our destination management company. Your role will involve close collaboration with travel consultants, clients, and fellow team members to maintain an exceptional standard of customer service and contribute to the overall success of our company.

This job description serves as a general overview of the responsibilities and qualifications required for an Administrative Assistant at Wanderlust Adventures Ltd. Please note that specific duties may vary depending on the unique needs and demands of our destination management company. We highly value adaptability and a willingness to take on additional tasks as necessary to support the ongoing success of Wanderlust Adventures Ltd.

Main Duties & Responsibilities:

  1. Customer Service:
    • Greet clients and visitors in a friendly and professional manner.
    • Assist clients with inquiries, travel bookings, and general information.
    • Handle phone calls and emails, providing prompt and accurate responses to customer queries.
  1. Administrative Support:
    • Maintain and update client databases, including contact information and travel preferences.
    • Prepare and process travel documents, itineraries, and reservations.
    • Assist with data entry, filing, and record-keeping.
    • Manage office supplies and ensure the office is well-organized.
  1. Travel Planning Support:
    • Collaborate with Tour Consultants to coordinate travel arrangements for clients.
    • Research destinations, accommodations, transportation options, and activities.
    • Prepare travel packages and documentation for clients.
    • Assist with booking flights, hotels, meals, and other travel-related services.
  1. Billing and Finance:
    • Process payments, invoices, and receipts accurately.
    • Keep track of financial transactions and reconcile accounts as needed.
    • Assist with budgeting and financial reporting tasks.
  1. Communication:
    • Communicate with suppliers, airlines, and other travel-related partners.
    • Send out confirmations, updates, and travel advisories to clients.
    • Assist in promoting agency services through various communication channels.
  1. Office Coordination:
    • Maintain a tidy and welcoming office environment.
    • Schedule appointments and meetings for Tour Consultants.
    • Coordinate Tour Consultants’ schedules and appointments. 
  1. Problem Resolution:
    • Address and resolve client complaints or issues professionally and promptly.
    • Assist in finding alternative solutions in case of travel disruptions or cancellation

 

Job Specifications:

Essential:

  • 5 years experience in office administration procedures.
  • Education/Knowledge: Associate degree in Administration or Business Certification.
  • Experience in the travel & hospitality industry 
  • Possess a clean driver’s license.
  • Proven administrative or business experience.
  • Knowledge of customer service/sales background.
  • Experience in working with service clients.
  • Skills: Meticulous administrative and time management skills, excellent communication, negotiation, and IT skills.
  • Ability to work independently and as part of a team.
  • Personal Attributes: Committed, determined, flexible, cheerful, energetic, motivated, self-driven, and attentive to detail.

 

Desirable:

  • Further education or certifications.
  • Experience working overseas.
  • Sense of humor.
  • Have participated in the J1 program/cultural exchange/ worked in travel

     

To be successful in this role, candidates must have:

  • Reliable Internet: A stable and dependable Internet connection is essential, as this position includes working from home.
  • Laptop: You should have access to a reliable laptop to support your remote work.

 

Benefits:

Health & Life Insurance: Eligible employees will be enrolled in our comprehensive health and life insurance coverage after completing a probationary period of three months.

Statutory Benefits: We provide employees with access to essential statutory benefits in compliance with local regulations.

Annual Bonus Payments: In recognition of exceptional performance and the company’s achievement of sales quotas, eligible employees have the opportunity to receive annual bonus payments.

International Training & Certification: We encourage continuous learning and growth by offering opportunities for international training and professional certification to enhance your skills and advance your career.

 

How to Apply:

If you are enthusiastic about adventure travel, cultural exploration, and creating memorable experiences through cultural exchange  we invite you to submit your application, please click

https://wagja.com/apply-now/

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